:root {
  --bg: #f6f2ec; --panel: #fffdf9; --panel-2: #f1ebe2; --line: #e4dbcf; --ink: #2b2622; --ink-2: #6b6158; --ink-3: #9a8f84;
  --accent: #9c6a3f; --accent-ink: #fff; --accent-soft: #f3e5d6; --ok: #3f7a55; --ok-soft: #e2efe5; --warn: #a86a12; --warn-soft: #f8ecd6;
  --bad: #a3412f; --bad-soft: #f6e1dc; --info: #3d5f87; --info-soft: #e1e9f3;
  --ig: #c13584; --fb: #1877f2; --tt: #111; --em: #6b6158;
  --radius: 12px; --shadow: 0 1px 2px rgba(43,38,34,.06), 0 6px 24px rgba(43,38,34,.06);
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg: #1b1815; --panel: #24201c; --panel-2: #2c2722; --line: #3a332d; --ink: #f1ebe3; --ink-2: #bdb2a6; --ink-3: #8b8076;
    --accent: #d39a63; --accent-ink: #1b1815; --accent-soft: #3b2e22; --ok: #7cc097; --ok-soft: #22352a; --warn: #e2ad5b; --warn-soft: #3a2f1c;
    --bad: #e58b78; --bad-soft: #3c2520; --info: #8fb1db; --info-soft: #1f2b3a; --tt: #eee; --em: #bdb2a6;
    --shadow: 0 1px 2px rgba(0,0,0,.3), 0 6px 24px rgba(0,0,0,.25); color-scheme: dark;
  }
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { background: var(--bg); color: var(--ink); font: 14px/1.5 Inter, system-ui, sans-serif; -webkit-font-smoothing: antialiased; }
h1, h2, h3 { font-family: Fraunces, Georgia, serif; font-weight: 600; letter-spacing: -.01em; margin: 0; }
h1 { font-size: 26px; } h2 { font-size: 19px; } h3 { font-size: 15px; font-family: Inter, sans-serif; }
a { color: var(--accent); }
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; border: 1px solid var(--line); background: var(--panel); border-radius: 9px; padding: 7px 13px; font-weight: 500; }
button:hover { border-color: var(--ink-3); }
button.primary { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
button.primary:hover { filter: brightness(1.05); }
button.ghost { background: transparent; border-color: transparent; color: var(--ink-2); }
button.danger { color: var(--bad); }
button:disabled { opacity: .5; cursor: default; }
input, textarea, select { background: var(--panel); border: 1px solid var(--line); border-radius: 9px; padding: 8px 11px; width: 100%; }
textarea { resize: vertical; min-height: 80px; }
input:focus, textarea:focus, select:focus { outline: 2px solid var(--accent-soft); border-color: var(--accent); }
label { display: block; font-size: 12px; color: var(--ink-2); margin: 10px 0 4px; font-weight: 500; }
.muted { color: var(--ink-2); } .faint { color: var(--ink-3); } .small { font-size: 12px; }
.row { display: flex; gap: 8px; align-items: center; } .wrap { flex-wrap: wrap; } .grow { flex: 1; min-width: 0; } .end { justify-content: flex-end; }
.stack > * + * { margin-top: 12px; }

/* shell */
.shell { display: grid; grid-template-columns: 228px 1fr; height: 100vh; }
.side { background: var(--panel); border-right: 1px solid var(--line); padding: 18px 12px; display: flex; flex-direction: column; gap: 4px; }
.brand { display: flex; gap: 10px; align-items: center; padding: 4px 8px 18px; }
.brand img { width: 34px; height: 34px; }
.brand b { font-family: Fraunces, serif; font-size: 16px; display: block; line-height: 1.15; }
.brand span { font-size: 11px; color: var(--ink-3); }
.nav { display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: 9px; color: var(--ink-2); text-decoration: none; font-weight: 500; border: 0; background: none; width: 100%; text-align: left; }
.nav:hover { background: var(--panel-2); color: var(--ink); }
.nav.on { background: var(--accent-soft); color: var(--ink); }
.nav .count { margin-left: auto; background: var(--accent); color: var(--accent-ink); border-radius: 99px; font-size: 11px; padding: 0 7px; min-width: 20px; text-align: center; }
.nav svg { width: 17px; height: 17px; flex: none; }
.side .foot { margin-top: auto; font-size: 11px; color: var(--ink-3); padding: 8px; }
.main { overflow: auto; min-width: 0; }
.page { padding: 26px 30px 60px; max-width: 1180px; }
.page-head { display: flex; align-items: flex-end; gap: 16px; margin-bottom: 18px; flex-wrap: wrap; }
.page-head p { margin: 4px 0 0; color: var(--ink-2); }

.card { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow); padding: 16px; }
.grid { display: grid; gap: 14px; }
.g4 { grid-template-columns: repeat(4, minmax(0,1fr)); } .g3 { grid-template-columns: repeat(3, minmax(0,1fr)); } .g2 { grid-template-columns: repeat(2, minmax(0,1fr)); }
.stat b { display: block; font-family: Fraunces, serif; font-size: 28px; font-weight: 600; line-height: 1.1; }
.stat span { color: var(--ink-2); font-size: 12px; }

.chip { display: inline-flex; align-items: center; gap: 5px; border-radius: 99px; padding: 1px 9px; font-size: 11.5px; font-weight: 500; background: var(--panel-2); color: var(--ink-2); white-space: nowrap; }
.chip.ok { background: var(--ok-soft); color: var(--ok); } .chip.warn { background: var(--warn-soft); color: var(--warn); }
.chip.bad { background: var(--bad-soft); color: var(--bad); } .chip.info { background: var(--info-soft); color: var(--info); }
.chip.accent { background: var(--accent-soft); color: var(--accent); }
.dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; background: var(--ink-3); }
.ch { display: inline-grid; place-items: center; width: 22px; height: 22px; border-radius: 6px; color: #fff; font-size: 11px; font-weight: 700; flex: none; }
.ch.instagram { background: linear-gradient(135deg,#f58529,#dd2a7b 50%,#8134af); } .ch.messenger { background: var(--fb); }
.ch.tiktok { background: #111; } .ch.email { background: var(--em); }
.ch svg { width: 13px; height: 13px; }

/* inbox */
.inbox { display: grid; grid-template-columns: 300px minmax(0,1fr) 330px; height: 100vh; }
.list { border-right: 1px solid var(--line); overflow: auto; background: var(--panel); }
.list-head { padding: 18px 16px 12px; border-bottom: 1px solid var(--line); position: sticky; top: 0; background: var(--panel); z-index: 1; }
.item { display: flex; gap: 10px; padding: 12px 16px; border-bottom: 1px solid var(--line); cursor: pointer; }
.item:hover { background: var(--panel-2); } .item.on { background: var(--accent-soft); }
.item .t { font-weight: 600; display: flex; gap: 6px; align-items: center; }
.item .p { color: var(--ink-2); font-size: 12.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.unread { width: 8px; height: 8px; background: var(--accent); border-radius: 50%; flex: none; margin-top: 6px; }
.thread { display: flex; flex-direction: column; min-width: 0; height: 100vh; }
.thread-head { padding: 14px 20px; border-bottom: 1px solid var(--line); display: flex; align-items: center; gap: 10px; background: var(--panel); }
.msgs { flex: 1; overflow: auto; padding: 20px; display: flex; flex-direction: column; gap: 10px; }
.bubble { max-width: 74%; padding: 9px 13px; border-radius: 16px; white-space: pre-wrap; word-wrap: break-word; }
.bubble.in { background: var(--panel); border: 1px solid var(--line); align-self: flex-start; border-bottom-left-radius: 5px; }
.bubble.out { background: var(--accent); color: var(--accent-ink); align-self: flex-end; border-bottom-right-radius: 5px; }
.meta { font-size: 11px; color: var(--ink-3); }
.meta.r { align-self: flex-end; } .meta.l { align-self: flex-start; }
.composer { border-top: 1px solid var(--line); padding: 14px 20px; background: var(--panel); }
.composer textarea { min-height: 96px; }
.draft-label { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; white-space: nowrap; margin-bottom: 8px; font-size: 12px; color: var(--ink-2); }
.insight { border-left: 1px solid var(--line); overflow: auto; padding: 18px 16px; background: var(--panel); }
.insight h3 { margin: 16px 0 8px; font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); }
.insight h3:first-child { margin-top: 0; }
.kv { display: grid; grid-template-columns: 96px 1fr; gap: 4px 10px; font-size: 13px; }
.kv dt { color: var(--ink-3); } .kv dd { margin: 0; overflow-wrap: anywhere; }
.score { display: flex; align-items: center; gap: 12px; }
.ring { width: 54px; height: 54px; border-radius: 50%; display: grid; place-items: center; font-weight: 700; font-family: Fraunces, serif; font-size: 17px; }
.reason { background: var(--panel-2); border-radius: 10px; padding: 10px 12px; font-size: 13px; }
.handoff { border: 1px solid var(--ok); background: var(--ok-soft); border-radius: 10px; padding: 10px 12px; font-size: 13px; }
.ask { border: 1px solid var(--warn); background: var(--warn-soft); border-radius: 10px; padding: 10px 12px; font-size: 13px; }
.empty { display: grid; place-items: center; text-align: center; color: var(--ink-2); padding: 40px; height: 100%; }
.empty .big { font-family: Fraunces, serif; font-size: 22px; color: var(--ink); margin-bottom: 6px; }
.typing { display: inline-flex; gap: 4px; padding: 12px 14px; background: var(--panel); border: 1px solid var(--line); border-radius: 16px; align-self: flex-start; }
.typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--ink-3); animation: b 1.2s infinite; }
.typing i:nth-child(2) { animation-delay: .15s; } .typing i:nth-child(3) { animation-delay: .3s; }
@keyframes b { 0%, 60%, 100% { opacity: .3; transform: none; } 30% { opacity: 1; transform: translateY(-3px); } }
.timeline { font-size: 12px; } .timeline div { padding: 4px 0; border-bottom: 1px dashed var(--line); display: flex; gap: 8px; }
.timeline time { color: var(--ink-3); flex: none; width: 74px; }

/* tables */
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 11.5px; color: var(--ink-3); font-weight: 600; text-transform: uppercase; letter-spacing: .04em; padding: 8px 10px; border-bottom: 1px solid var(--line); }
td { padding: 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
tr.click { cursor: pointer; } tr.click:hover td { background: var(--panel-2); }
.table-wrap { overflow-x: auto; }

/* pipeline board */
.board { display: grid; grid-template-columns: repeat(6, minmax(170px, 1fr)); gap: 10px; overflow-x: auto; padding-bottom: 6px; }
.col { background: var(--panel-2); border-radius: 12px; padding: 10px; min-height: 160px; }
.col h3 { font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-2); margin-bottom: 8px; display: flex; justify-content: space-between; }
.lead { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 9px 10px; margin-bottom: 8px; cursor: pointer; font-size: 13px; }
.lead:hover { border-color: var(--accent); }

/* simulator */
.sim-backdrop { position: fixed; inset: 0; background: rgba(20,16,12,.35); display: flex; justify-content: flex-end; z-index: 20; }
.sim { width: 420px; max-width: 100%; height: 100%; background: var(--bg); border-left: 1px solid var(--line); display: flex; flex-direction: column; box-shadow: -10px 0 40px rgba(0,0,0,.15); }
.sim-head { padding: 16px; border-bottom: 1px solid var(--line); background: var(--panel); }
.phone { flex: 1; margin: 14px; border-radius: 28px; border: 8px solid #1c1917; background: var(--panel); display: flex; flex-direction: column; overflow: hidden; min-height: 0; }
.phone-top { padding: 12px 14px; display: flex; gap: 10px; align-items: center; border-bottom: 1px solid var(--line); }
.phone-top .av { width: 34px; height: 34px; border-radius: 50%; background: linear-gradient(135deg,#c9925c,#7a4f2c); display: grid; place-items: center; color: #fff; font-weight: 700; font-size: 13px; }
.phone .msgs { padding: 14px; }
.phone .bubble { max-width: 82%; font-size: 13.5px; }
.phone .bubble.mine { background: var(--info); color: #fff; align-self: flex-end; border-bottom-right-radius: 5px; border: 0; }
.phone .bubble.theirs { background: var(--panel-2); align-self: flex-start; border-bottom-left-radius: 5px; }
.phone-in { display: flex; gap: 8px; padding: 10px; border-top: 1px solid var(--line); }
.phone-in textarea { min-height: 42px; height: 42px; border-radius: 20px; padding: 10px 14px; }
.tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.tab { border-radius: 99px; padding: 5px 12px; font-size: 12.5px; }
.tab.on { background: var(--ink); color: var(--panel); border-color: var(--ink); }
.suggest { display: flex; gap: 6px; flex-wrap: wrap; padding: 0 14px 4px; }
.suggest button { font-size: 12px; padding: 4px 10px; border-radius: 99px; background: var(--panel-2); border-color: transparent; }

/* login */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.login .card { width: 380px; max-width: 100%; padding: 28px; }
.err { color: var(--bad); font-size: 13px; margin-top: 8px; }
.toast { position: fixed; bottom: 18px; left: 50%; transform: translateX(-50%); background: var(--ink); color: var(--panel); padding: 10px 16px; border-radius: 10px; z-index: 50; box-shadow: var(--shadow); max-width: 90vw; }
.pill-note { display: flex; gap: 10px; align-items: flex-start; padding: 12px 14px; border-radius: 12px; background: var(--info-soft); color: var(--ink); font-size: 13px; }
.kb-body { white-space: pre-wrap; font-size: 13px; color: var(--ink-2); }
.mobile-back { display: none; }

@media (max-width: 1100px) {
  .inbox { grid-template-columns: 270px minmax(0,1fr); }
  .insight { display: none; }
  .insight.show { display: block; position: fixed; right: 0; top: 0; bottom: 0; width: 340px; z-index: 15; box-shadow: var(--shadow); }
}
@media (max-width: 760px) {
  .shell { grid-template-columns: 1fr; height: auto; }
  .side { flex-direction: row; overflow-x: auto; padding: 8px; position: sticky; top: 0; z-index: 10; border-right: 0; border-bottom: 1px solid var(--line); }
  .brand, .side .foot { display: none; }
  .nav { width: auto; white-space: nowrap; padding: 8px 10px; }
  .nav .lbl { display: none; }
  .main { overflow: visible; }
  .page { padding: 18px 16px 50px; }
  .g4, .g3, .g2 { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .inbox { grid-template-columns: 1fr; height: calc(100vh - 54px); }
  .inbox.has-sel .list { display: none; }
  .inbox:not(.has-sel) .thread { display: none; }
  .thread { height: calc(100vh - 54px); }
  .mobile-back { display: inline-block; }
  .thread-head .small.faint { display: none; }
  .thread-head { padding: 10px 12px; }
  .bubble { max-width: 88%; }
  .insight.show { width: 100%; }
}